Refund policy

Warranty Returns (Goods)

Major Failure

Replacement or Refund

In the unlikely event the goods you purchased from us experience major failure then we will provide a replacement or full refund of your purchase price plus compensate you for any other reasonably foreseeable loss or damage.

  1. When accompanied by Proof of Purchase (Velo Cycles Receipt)
  2. Within a reasonable amount of time

Poor Quality or Minor Failure

Repaired or Replacement

In the unlikely event the goods you purchased from us experience minor failure or don’t live up to reasonable quality levels then we will repair the goods or provide a replacement.

  1. When accompanied by Proof of Purchase (Velo Cycles Receipt)

Extra Warranties against Defects or Express Warranties

Repaired, Replacement or Refund

In the unlikely event the goods you purchased from us don’t live up to the Manufacturers promise then we will repair the goods, provide a replacement or refund your purchase price.

  1. When accompanied by a Proof of Purchase (Velo Cycles Receipt)
  2. Excludes 2nd hand goods

Workshop Guarantee (Services)           Excludes “On the Spot” service

Make Right

In the unlikely event your Booked Workshop Service does not live up to our Pre Service Assessment promise, we will fulfil that promise at no cost to you.

(Excludes parts) (Within a 30 day period)

  1. When accompanied by Proof of Purchase (Velo Cycles Receipt)

7 Day Right of Return (Goods)               Excludes Customer orders and Clearance Lines

Exchange or Store Credit

If you decide that the product does not quite suit your requirements (e.g. size, incompatibility), you can return it within 7 days from the purchase date under the following conditions.

  1. Product hasn’t been used, is not damaged and is in it’s original packaging
  2. When accompanied by Proof of Purchase (Velo Cycles Receipt)

Fair and Reasonable (Goods and Services)

Still not quite satisfied??

Hey, we, the staff and management at Velo Cycles are consumers as well, and we know what is “Fair and Reasonable”. So if you are at any stage not satisfied with the outcome of your transaction with Velo Cycles, please request to talk with the Manager, as we know the importance of happy customers.

A Message To Our Velo Community

Velo Cycles Group logos

Bike Repair

Our workshop is still offering bike repairs, however in order to comply with the current Level 4 Covid-19 restrictions.

Current legislation states that that we only allowed to perform repairs on bicycles used for transport to a permissible workplace, for food shopping or care giving. Do you meet one of these current requirements?

To book a repair please follow these steps:

1. Contact us by email (workshop@velocycles.com.au) or phone us on 9381 0088. The next available appointment will likely be the following working day.

2. You will need to deliver your bike to Velo Cycles by 10am on the day of your service. Further instructions will be provided during the booking procedure.

3. We will contact you once our mechanic has assessed your bike and can provide you with a quote for the work to be performed.

4. We will contact you again on completion of the repair.
Bikes booked in for repair that arrive after 10am won’t be guaranteed same-day.

On the spot repairs must also be requested via phone (9381 0088) or email.
Thank you for your cooperation during this difficult time.

Contactless Order Pick up
Collection of pre-order purchases for all stores are at Velo Cycles, 815 Nicholson Street, Carlton North

Call us on 9381 0088 when you arrive.

To pre-order or enquire what stock we have available please:

1. Call us on 9381 0088 (10am-4pm Monday to Saturday)
2. Email at info@velocycles.com.au
3. Visit https://www.velocycles.com.au/

Cheers, The Velo Cycles Team

Velo Cycles Group logos

COVID-19 UPDATE

Bike Servicing

Our workshop is still offering bike servicing, however in order to comply with the current Level 4 COVID-19 restrictions, our processes have changed.

To book a service please follow these steps:

1. Contact us by email (workshop@velocycles.com.au) or phone us on 9381 0088. The next available appointment will likely be the following working day.

2. You will need to deliver your bike to Velo Cycles by 10am on the day of your service. Further instructions will be provided during the booking procedure.

3. We will contact you once our mechanic has assessed your bike and can provide you with a quote for the work to be performed.

4. We will contact you again on completion of the service.

Bikes booked in for a service that arrive after 10am won’t be guaranteed same-day service.

On the spot repairs must also be requested via phone (9381 0088) or email.

Thank you for your cooperation during this difficult time.

Contactless order pick up

Collection of pre-order purchases for all stores are at
Velo Cycles, 815 Nicholson Street, Carlton North
Call us on 9381 0088 when you arrive.

To pre-order or enquire what stock we have available please:

1. Call us on 9381 0088 (10am-4pm Monday to Saturday)

2. Email at info@velocycles.com.au

3. Visit https://www.velocycles.com.au/

Cheers, 
Velo Team