Refund policy

Warranty Returns (Goods)

Major Failure

Replacement or Refund

In the unlikely event the goods you purchased from us experience major failure then we will provide a replacement or full refund of your purchase price plus compensate you for any other reasonably foreseeable loss or damage.

  1. When accompanied by Proof of Purchase (Velo Cycles Receipt)
  2. Within a reasonable amount of time

Poor Quality or Minor Failure

Repaired or Replacement

In the unlikely event the goods you purchased from us experience minor failure or don’t live up to reasonable quality levels then we will repair the goods or provide a replacement.

  1. When accompanied by Proof of Purchase (Velo Cycles Receipt)

Extra Warranties against Defects or Express Warranties

Repaired, Replacement or Refund

In the unlikely event the goods you purchased from us don’t live up to the Manufacturers promise then we will repair the goods, provide a replacement or refund your purchase price.

  1. When accompanied by a Proof of Purchase (Velo Cycles Receipt)
  2. Excludes 2nd hand goods

Workshop Guarantee (Services)           Excludes “On the Spot” service

Make Right

In the unlikely event your Booked Workshop Service does not live up to our Pre Service Assessment promise, we will fulfil that promise at no cost to you.

(Excludes parts) (Within a 30 day period)

  1. When accompanied by Proof of Purchase (Velo Cycles Receipt)

7 Day Right of Return (Goods)               Excludes Customer orders and Clearance Lines

Exchange or Store Credit

If you decide that the product does not quite suit your requirements (e.g. size, incompatibility), you can return it within 7 days from the purchase date under the following conditions.

  1. Product hasn’t been used, is not damaged and is in it’s original packaging
  2. When accompanied by Proof of Purchase (Velo Cycles Receipt)

Fair and Reasonable (Goods and Services)

Still not quite satisfied??

Hey, we, the staff and management at Velo Cycles are consumers as well, and we know what is “Fair and Reasonable”. So if you are at any stage not satisfied with the outcome of your transaction with Velo Cycles, please request to talk with the Manager, as we know the importance of happy customers.

We’re still rolling as usual!

At Velo Cycles, we’re doing our very best to protect the health and safety of our staff and customers. All of our staff use sanitiser before touching products and interacting with customers. Our mechanics all wear gloves and sanitise bikes and workspaces between each service.

If you’re feeling sick, we ask that you please do not come into the shop, and we promise we’ll do the same. We have hand sanitiser available for all customers.

In order to maintain a safe distance between people, We’re reducing the number of customers in our shop. We kindly request that if you have a concern or question about your bike that you call us first before coming in on +61 3 9381 0088.

If we’re busy, we may ask customers to wait outside so that we can reduce physical contact where possible.

OUR STORE HOURS

We’re open Mon-Fri 8am-5.30pm, Sat 10am-4pm, Sun and public holidays – closed.

We appreciate our customer support more than ever, and we’re committed to providing the best bike products, servicing and advice during these weird times.

Keep rolling, The Velo Cycles Team